Frequently Asked Questions
Everything you need to know about bringing Southwood quality into your home.
What is the typical delivery timeframe for furniture?
In-stock items usually ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Southwood ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, Southwood is committed to sustainability. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly and our manufacturing processes minimize environmental impact.
How can I track my order status?
Once your order has been processed, you will receive an email with a tracking link. You can also log into your Southwood account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.